Serving Canada’s dental community for over 10 years
In June 2014 Continovation Services Inc. (CSI), provider of the ITRANS suite of services, created instream, a specialized provider of secure online services for the dental community and insurers.
Mission
instream’s primary mission is to eliminate the inefficiencies of current claims submission and payment systems between the dental office and insurers.
In-depth industry expertise
The instream management team and technical support resources bring decades of experience providing high-value e-dental services over a national, high speed network at the lowest cost with the highest reliability and security. This same team managed and provided all services to CSI, a wholly owned subsidiary of CDA, the exclusive provider of the ITRANS Claim Service – a secure, online claim service for CDA members. instream provides the same trusted electronic transmission technology to hygienists and denturists. instream CLAIMS is now available as an important member benefit for the Canadian Dental Hygienists Association and available to Denturists.
Experience
New dedicated dental services
instream is now leveraging its in-depth experience with carriers and Canada’s dental community to offer an exciting new suite of cost-saving, efficiency-enabling, state-of-the-art online payment and secure dental exchange services for both carriers and dental professionals.
- instream DIRECT PAY™ is the first unified national payment service that provides a simplified, trusted, and secure payment process between a carrier and dentist. Dental professionals benefit from dramatically lowering operating costs while improving the patient experience at every treatment. More
- instream CLAIMS™ provides dental professionals with the most cost effective national network for exchanging dental claims quickly, with the highest security and reliability. More
- instream SHOWPLAN™ is the ultimate chair-side educational video solution for dental treatment and consultation rooms. More
- instream TV™ is a powerful visual communication solution for educating your patients, improving the waiting room experience and increasing your average revenue per patient. More
Team
Joel Bisson is the CEO and founder of instream, a wholly owned subsidiary of the Canadian Dental Association. With over 20-years executive experience Joel practices a highly collaborative management style and works closely with all stakeholders in the Canadian dental ecosystem including provincial associations, major software vendors and carriers. He is passionate about leveraging technology, data security, and payment systems to bring next generation solutions to Canadian dental professionals.
Joel founded and co-founded a number of successful technology companies over the last 20 years. As a bilingual entrepreneur, Joel’s focus has always been to establish an environment that fosters success, recognizing that people drive organizations forward.
Joel completed his B.A.Sc in Engineering from the University of Waterloo and an M.A.Sc. from the University of British Columbia. Joel holds an MBA, specialising in Finance, from the University of Ottawa. Joel was also past member of the Project Management Institute.
Born and raised in Winnipeg, with stops in Vancouver, Montreal and Southern Ontario, Joel now lives in Ottawa with his wonderful wife and enjoys watching his three independent and thoughtful children pursue their dreams.
Vincent Regnier is the Vice President of Operations and an instream co-founder. With over 17 years IT experience Vincent has an in depth understanding of technology, and how it can be used to create best in breed services. His experience providing technical support for shared hosting environments at Primus Communications, coupled with years of technical support for the ITRANS Claim Service has given Vincent unique insight into the user experience that clients want.
His work as a Senior Technical Analyst as well as the CDAnet Certification Specialist at Continovation Services Inc. has provided him with specialized knowledge of the electronic dental services space which is applied to the development of instream’s electronic dental services.
In 2012 he took on the role of Product Manager and Marketing Manager at Continovation Services Inc. Vincent was instrumental in the planning, forecasting and marketing of all the companies services at every stage of their development.
Vincent graduated from the School of Advanced Technology at Algonquin College in 2003 as an Enterprise Network Specialist.
Having been a citizen of Ottawa his entire life, Vincent criss crosses the city with his wife and two daughters getting into trouble every chance they get.